Official Partner · 100+ Brands · Since 2019

Ecommerce Store Management

Full-service Shopee, Lazada & TikTok Shop store management. Atsell handles listings, ads, customer service, campaigns, and reporting — so your team focuses on product and supply chain.

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156%

Avg revenue growth Year 1

<10s

Customer service response SLA

100+

Brands managed across SEA

3 of 3

Official platform partner status

Everything we manage for you

Store setup & onboarding

Account registration, brand portal setup, store page design, and full catalogue upload across Shopee, Lazada, and TikTok Shop. Most brands go live within 2–3 weeks.

Product listings & optimisation

Keyword-rich title writing, SEO-optimised descriptions, attribute completion, image review, and variant structure — built to rank in search and convert browsers to buyers.

Marketplace advertising

Shopee Ads, Lazada Sponsored Solutions, and TikTok Shop Ads managed by platform-certified specialists. ROAS-tracked campaigns reviewed weekly.

Customer service

We manage all buyer enquiries, dispute resolution, review responses, and returns coordination. Guaranteed response time under 10 seconds — protecting your shop rating and search ranking.

Campaign participation

Proactive nomination for all major Shopee, Lazada, and TikTok Shop campaigns. Platform-partner access means we see nomination deadlines before they are publicly announced.

Live selling

TikTok Shop LIVE and Shopee Live session management — host recruitment, session scripting, flash deal strategy, LIVE ads, and post-session analytics.

Inventory monitoring

Real-time monitoring of stock levels across all platforms. Low-stock alerts, coordination with your warehouse, and end-to-end fulfilment oversight.

Monthly reporting

You receive a full monthly report: revenue, traffic, conversion rate, ad ROAS, customer service metrics, and campaign performance — plus the next month's priorities.

Learn more

What Is an Ecommerce Enabler?Ecommerce Enabler Pricing SingaporeMarketplace Ads ManagementLive Commerce Management

Markets we operate in

Atsell manages ecommerce operations across Southeast Asia and beyond.

SingaporeMalaysiaVietnamThailandPhilippinesIndia

Frequently asked questions

What does ecommerce store management include?

Atsell's store management covers the complete day-to-day and strategic operation of your Shopee, Lazada, and TikTok Shop stores: product listings and catalogue management, marketplace advertising, customer service (guaranteed response under 10 seconds), inventory monitoring and alerts, campaign participation (11.11, 12.12, brand campaigns), live selling, and monthly performance reporting.

How is ecommerce store management different from a marketing agency?

A marketing agency typically handles advertising only. Atsell manages the full operation — store setup, listing optimisation, customer service, campaign execution, inventory coordination, and live selling — and is measured on your revenue growth, not ad spend or impressions. If your listing quality is low, we fix it. If your customer service response time is hurting your shop rating, we handle it.

What response time SLA does Atsell guarantee for customer service?

Atsell guarantees a customer service response time of under 10 seconds during operational hours. This is important because Shopee and Lazada use response rate and response speed as ranking signals — a slow-responding store loses search visibility even if everything else is optimised.

How does Atsell handle campaign participation?

Atsell monitors all upcoming Shopee, Lazada, and TikTok Shop campaigns and proactively nominates your eligible products. This includes mega sales (11.11, 12.12, Birthday Sales), flash sales, brand spotlights, and category-specific campaigns. As an official platform partner, Atsell has advance notice of campaign windows and nomination deadlines.

What results do brands typically see with Atsell store management?

Across our active client base, brands see an average of 156% revenue growth in Year 1. Results vary by category, starting baseline, and market — but our KPI-driven model means our fee structure is tied to your revenue performance. We grow when you grow.

Let Atsell run your stores

Book a free consultation. Tell us where your stores are now and where you want them to be — we'll put together a scoped proposal within 48 hours.

Book a Free Consultation